CONTACT THE STUDIO

Alex & Sardine Studio is an independent UK online clothing business operated by a sole trader. There is no physical shop open to customers.

For returns, refunds or questions about an order, email alexsardinestudio@gmail.com. Include your order number and the items concerned. Photos can help us investigate damage or printing issues.

RETURNS

You can request a return within 30 days after delivery. This voluntary offer is additional to your statutory rights.

For our voluntary change-of-mind return offer, garments must be unused, unworn, unwashed and undamaged, with their original tags attached. These conditions do not limit statutory rights, including the right to inspect and try on goods as you would in a shop.

HOW TO RETURN AN ITEM

Email the studio before posting so we can provide the correct return instructions. A valid statutory cancellation does not depend on our approval. Do not send returns to a production partner or an address on the parcel unless we have confirmed it is the correct destination.

We aim to review return requests within seven business days. This response target does not extend any statutory refund deadline.

RETURN POSTAGE AND FEES

You pay the direct postage costs for change-of-mind returns. There is no restocking fee.

If your item is faulty, damaged on arrival, incorrect or not as described, contact the studio first so we can arrange an appropriate remedy and cover reasonable necessary return costs where required by law.

REFUNDS

Refunds are issued to the original payment method in the original purchase currency. Your payment provider may take additional time to display the credit. For eligible returns under our voluntary 30-day return offer, we issue refunds within 14 calendar days of receiving the returned goods.

For UK statutory cancellations, we refund within 14 calendar days after receiving the goods back or evidence that you have sent them back, whichever is earlier. Where applicable, the refund includes the original basic delivery charge. Additional charges for an upgraded delivery service need not be refunded. Any lawful deduction for handling beyond what is needed to inspect the goods will be explained; it is not a restocking fee.

EXCHANGES

We do not offer direct exchanges for a different size, colour or style. Return an eligible item and place a new order for the item you want. This does not affect any legal right to a replacement for faulty or incorrect goods.

FAULTY, DAMAGED OR MISSING ORDERS

Please report problems promptly, ideally within seven days of delivery, to help us investigate. This is not a deadline that removes your statutory rights. If your parcel has not arrived within the estimated delivery period, contact the studio with your order number.

CANCELLATIONS AND YOUR RIGHTS

For standard, non-personalised goods bought online, UK consumers normally have 14 days after delivery to notify us of cancellation, without giving a reason, and a further 14 days to send the goods back.

Contact the studio as soon as possible if you want to cancel before dispatch. Starting production does not by itself remove your statutory cancellation right. Standard made-to-order garments are not automatically excluded.

Nothing in this policy limits your statutory rights, including rights relating to faulty goods or goods that are not as described.

PRIVACY POLICY

Your privacy matters to me.

I only use your personal information when it’s necessary to process and fulfil your order, communicate with you, and provide customer service.

Information such as your name, delivery address, contact details and order information may be used to:

Process and fulfil your order

Arrange delivery

Contact you about your order

Respond to questions or customer service requests

Meet legal or tax requirements where applicable

I do not sell, rent or trade your personal information.

Your information may be shared with trusted service providers where necessary to complete your order, such as delivery companies, production partners or payment services. These providers only receive the information needed to perform their specific service.

I retain information only for as long as reasonably necessary to fulfil the purposes described above and to meet any applicable legal, accounting or tax obligations.

If you have any questions about how your information is handled, please contact me through the contact form.

Thank you for trusting my little business with your order.

Accessibility Statement

Alex And Sardine Studio is committed to making our website as accessible and easy to use as possible for everyone, including people with disabilities.

Our commitment

We are continually working to improve the accessibility and usability of our online store. We aim to make it possible for customers to browse our clothing, view product information, place orders and contact us using a range of devices and assistive technologies.

Accessibility features

Our website is designed to support accessibility features such as:

• Clear and consistent navigation

• Descriptive headings and links

• Alternative text for relevant images where possible

• Readable text and appropriate colour contrast

• Keyboard-accessible navigation where supported by our website platform

• Forms and buttons that are clearly labelled

• Responsive pages that work across different screen sizes and devices

Because our website is hosted using Squarespace and may include content or features provided by third parties, some aspects of accessibility may be outside our direct control.

Feedback and assistance

We want your experience shopping with us to be as easy as possible. If you experience any difficulty accessing or using our website, or if you need information in an alternative format, please contact us.

When contacting us, please let us know which page or feature you are having difficulty with and, where possible, what you need assistance with. We will do our best to help.

Ongoing improvements

Accessibility is an ongoing process. We regularly review our website and look for ways to improve its accessibility and usability.

Last updated: September 2026

Cookie Policy

Last updated: September 2026

This Cookie Policy explains how Alex And Sardine Studio (“we”, “us” or “our”) uses cookies and similar technologies when you visit our website.

What are cookies?

Cookies are small text files that are placed on your device when you visit a website. They help websites work properly, remember your preferences and, in some cases, provide information about how visitors use the website.

How we use cookies

We may use cookies and similar technologies to:

• Make our website function correctly.

• Keep items in your shopping basket and help process orders.

• Remember your preferences and settings.

• Improve the performance and usability of our website.

• Understand how visitors use our website.

• Help us improve our products, services and online shopping experience.

Some cookies may be placed by third-party services that we use to operate or improve our website.

Types of cookies we may use

Essential cookies

These cookies are necessary for our website to function properly. They may be used for things such as shopping baskets, checkout, security and remembering choices you make while using the website.

Because these cookies are necessary for the website to operate, they may not be able to be switched off through our cookie settings.

Analytics and performance cookies

These cookies help us understand how visitors use our website, such as which pages are visited and how customers navigate around the site.

We use this information to help us improve the website and the experience we provide.

Marketing cookies

Where applicable, marketing cookies may be used to understand how visitors interact with our website and to help us provide relevant advertising or measure the effectiveness of advertising campaigns.

These cookies will only be used where required consent has been obtained.

Third-party cookies

Our website is hosted using Squarespace and may contain services provided by third parties, such as payment providers, social media platforms, analytics services or other tools.

These third parties may place their own cookies or similar technologies on your device. Their use of cookies is governed by their own privacy and cookie policies.

Managing cookies

Depending on your browser and our cookie settings, you may be able to accept, reject or delete cookies.

You can also change your browser settings to block or delete cookies. Please be aware that blocking certain cookies may affect the functionality of our website, including shopping and checkout features.

If our website provides a cookie preference or consent tool, you can use it to manage your choices.

Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes to our website, the cookies we use or applicable legal requirements.

Any updates will be posted on this page with a revised “Last updated” date.

Contact us

If you have any questions about our use of cookies, please contact us.