CONTACT US

For any return, refund, or order-related concerns, please contact us at alexsardinestudio@gmail.com. To help us process your request efficiently, please include:

• Your order number

• Photos or videos of the issue (if applicable)

• A brief description of the problem

RETURN & REFUND REQUEST TIMEFRAME

Customers may request a return or refund within 30 days after the order has been delivered. However, for issues related to:

• Misprinted items

• Damaged products

• Defective items

• Lost packages

Claims should ideally be submitted within 7 days of delivery to allow for faster investigation and resolution.

RETURN PROCESS

Once your request has been reviewed and approved, our customer service team will provide the correct return address and return instructions. Please note:

• Returns sent without prior approval may not be accepted.

• We does not accept unauthorized returns.

We aim to review and process requests within 7 business days.

CONDITIONS FOR RETURNED ITEMS

Unless the item is defective or incorrectly produced, returned items must meet the following conditions:

• Unused

• Unworn

• Unwashed

• In original condition

We do not accept items that are:

• Worn

• Stained

• Damaged due to misuse

• Altered after delivery

Customers are responsible for return shipping costs. We do not provide Freight-To-Collect (FTC) return services.

REFUNDS

If your refund request is approved:

• Refunds will be issued to the original payment method used for the purchase

• Refunds will be processed in the original purchase currency

Please note that processing times may vary depending on your payment provider.

NON-RETURNABLE ITEMS

The following items are not eligible for return or refund unless there is a manufacturing defect or fulfillment error:

• Deliberately damaged items

• Items returned beyond the 30-day return window

• Orders delayed due to incorrect information provided by the customer, including but not limited to:

  • Incorrect shipping address

  • Incorrect phone number

ORDER CANCELLATION POLICY

If you wish to cancel your order, please contact alexsardinestudio@gmail.com as soon as possible. Once production has started, cancellation requests may no longer be eligible for a full refund.

PRIVACY POLICY

Your privacy matters to me.

I only use your personal information when it’s necessary to process and fulfil your order, communicate with you, and provide customer service.

Information such as your name, delivery address, contact details and order information may be used to:

Process and fulfil your order

Arrange delivery

Contact you about your order

Respond to questions or customer service requests

Meet legal or tax requirements where applicable

I do not sell, rent or trade your personal information.

Your information may be shared with trusted service providers where necessary to complete your order, such as delivery companies, production partners or payment services. These providers only receive the information needed to perform their specific service.

I retain information only for as long as reasonably necessary to fulfil the purposes described above and to meet any applicable legal, accounting or tax obligations.

If you have any questions about how your information is handled, please contact me through the contact form.

Thank you for trusting my little business with your order.

Accessibility Statement

Alex And Sardine Studio is committed to making our website as accessible and easy to use as possible for everyone, including people with disabilities.

Our commitment

We are continually working to improve the accessibility and usability of our online store. We aim to make it possible for customers to browse our clothing, view product information, place orders and contact us using a range of devices and assistive technologies.

Accessibility features

Our website is designed to support accessibility features such as:

• Clear and consistent navigation

• Descriptive headings and links

• Alternative text for relevant images where possible

• Readable text and appropriate colour contrast

• Keyboard-accessible navigation where supported by our website platform

• Forms and buttons that are clearly labelled

• Responsive pages that work across different screen sizes and devices

Because our website is hosted using Squarespace and may include content or features provided by third parties, some aspects of accessibility may be outside our direct control.

Feedback and assistance

We want your experience shopping with us to be as easy as possible. If you experience any difficulty accessing or using our website, or if you need information in an alternative format, please contact us.

When contacting us, please let us know which page or feature you are having difficulty with and, where possible, what you need assistance with. We will do our best to help.

Ongoing improvements

Accessibility is an ongoing process. We regularly review our website and look for ways to improve its accessibility and usability.

Last updated: September 2026

Cookie Policy

Last updated: September 2026

This Cookie Policy explains how Alex And Sardine Studio (“we”, “us” or “our”) uses cookies and similar technologies when you visit our website.

What are cookies?

Cookies are small text files that are placed on your device when you visit a website. They help websites work properly, remember your preferences and, in some cases, provide information about how visitors use the website.

How we use cookies

We may use cookies and similar technologies to:

• Make our website function correctly.

• Keep items in your shopping basket and help process orders.

• Remember your preferences and settings.

• Improve the performance and usability of our website.

• Understand how visitors use our website.

• Help us improve our products, services and online shopping experience.

Some cookies may be placed by third-party services that we use to operate or improve our website.

Types of cookies we may use

Essential cookies

These cookies are necessary for our website to function properly. They may be used for things such as shopping baskets, checkout, security and remembering choices you make while using the website.

Because these cookies are necessary for the website to operate, they may not be able to be switched off through our cookie settings.

Analytics and performance cookies

These cookies help us understand how visitors use our website, such as which pages are visited and how customers navigate around the site.

We use this information to help us improve the website and the experience we provide.

Marketing cookies

Where applicable, marketing cookies may be used to understand how visitors interact with our website and to help us provide relevant advertising or measure the effectiveness of advertising campaigns.

These cookies will only be used where required consent has been obtained.

Third-party cookies

Our website is hosted using Squarespace and may contain services provided by third parties, such as payment providers, social media platforms, analytics services or other tools.

These third parties may place their own cookies or similar technologies on your device. Their use of cookies is governed by their own privacy and cookie policies.

Managing cookies

Depending on your browser and our cookie settings, you may be able to accept, reject or delete cookies.

You can also change your browser settings to block or delete cookies. Please be aware that blocking certain cookies may affect the functionality of our website, including shopping and checkout features.

If our website provides a cookie preference or consent tool, you can use it to manage your choices.

Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes to our website, the cookies we use or applicable legal requirements.

Any updates will be posted on this page with a revised “Last updated” date.

Contact us

If you have any questions about our use of cookies, please contact us.